Avianca Santa Marta Office in Colombia
- Address: Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia
- Email: servicioavianca@avianca.com
- Contact: +57 605 431 2768 - +57 605 431 2020 - +57 314 593 7004 - +57 316 830 2577
- Website: https://www.avianca.com/
- Working Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 13:00
The Santa Marta Office of Avianca (AV) is located at Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia. The team of experienced representatives of the airline are present at this city office. Moreover, these officials are not only appointed to keep a close check on the ground operations. Rather, they also offer a wide range of reservations, check-in, membership, and other travel-related assistance to the travelers. Furthermore, the passengers can contact this complex for any sort of airport and in-flight hassles as well.
For more information, flyers can refer to the data presented on this page.
Ways to Contact Avianca Santa Marta Office
Firstly, this is a collection of reliable sources that allows customers to contact the authorities. It can be done by either visiting the location or by calling the concerned officers. In addition, to gain more insights, the travelers can also check the official links of the carrier carefully.
Avianca Santa Marta Ticket Office Address: Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia.
Santa Marta Office Contact Number: +57 605 431 2768 – +57 605 431 2020 – +57 314 593 7004 – +57 316 830 2577
Email Address: servicioavianca@avianca.com
Operating Hours: Monday to Friday 08:00 to 12:00 – 14:00 to 18:00. Saturdays 09:00 to 13:00
Official Website of Avianca: https://www.avianca.com/
Map of Avianca Santa Marta Office
Further, for enhanced precision, this is a detailed representation of the exact place where the Santa Marta office is situated. With the help of this, the travelers can also look for landmarks, the easiest path and transit options to cover a seamless journey.
Avianca Ticket Office at SMR Airport
Additionally, to ensure that the passengers reach the Simón Bolívar International Airport without any unnecessary complications. So, this section contains all the essential details of the airport, coupled with the terminal where Avianca flies.
Which Terminal Does Avianca Use at Simón Bolívar International Airport?
single terminal.
Avianca Office at SMR Airport Address: Km 42 via Cienaga, Santa Marta, Colombia.
Telephone Number: 57 5 6932525
Avianca Online Check-in: https://www.avianca.com/en/your-booking/online-check-in/
Avianca Flight Status: https://informacionvuelo.avianca.com/en/flight-status
All about your baggage: https://www.avianca.com/en/information-and-help/baggage/
Amenities Offered at the Santa Marta Office of Avianca
The following are a bunch of facilities that are usually made available to the passengers at the dedicated office. Apart from basic seating spaces and complimentary WiFi and beverages, passengers’ comfort is prioritized.
- Tea/Coffee
- Seating Spaces
- Information Desks
- Complimentary WiFi
- Pet Friendly Spaces
Queries solved at Avianca Santa Marta Office
Besides the fundamental services available at the city office, several traveler issues are also clarified here. Most importantly, these are the primary complaints handled at the Santa Marta Office. From flight ticket booking and boarding assistance to membership and refund assistance, flyers can expect valuable support.
| Flight Reservation Errors Assistance | Flight-Ticket Refund Services |
| Group Booking Assistance | Hotel Booking Services |
| Car Rental Services | Baggage Assistance |
| Priority Boarding Services | Seating Services |
| VIP Lounge Assistance | Legal and Safety Compliance |
| Flying with Kids Assistance | Pets on Board Services |
| In-Flight Entertainment Assistance | In-Flight Meals Assistance |
Types of Aircraft Operated by Avianca Airlines
Moreover, Avianca has 163 advanced jets that are fitted with a variety of safe and luxurious features. The incorporation of these new-generation aircraft reflects the carrier’s dedication towards travelers’ safety and convenience.
- Boeing B787
- Airbus A320
- Airbus A319
- Airbus A330F Cargo
Avianca Headquarters Contact Information
On the other hand, the passengers who feel that their complaints are not dealt with appropriately at the Santa Marta office can, in such a scenario, submit their in-depth feedback to the employees available at Avianca headquarters.
| Avianca Headquarters (HQ) Address | Avianca Administrative Center: Cra. 59 #24a-9, Bogotá, Colombia |
| Customer Service Number | +57 601 371 5901 |
| Operating Hours | Monday to Friday, 8:00 AM to 6:30 PM |
List of all Avianca Offices.
Hence, to sum up, Avianca Santa Marta Office is known for successfully managing airline-related tasks regionally. Along with overseeing flight activities, customer support is also provided. To have a trouble-free overall air travel experience, passengers can reach this office whenever required.
Thus, the necessary contact information of the Santa Marta Office is written above.
FAQs
The address of the Santa Marta Office is Centro Comercial Ciudadela Comercial Prado Plaza, Cra. 4 #26-40 Local 108, Comuna 2, Santa Marta, Magdalena, Colombia.
You can contact the Santa Marta Office by calling +57 605 431 2768 – +57 605 431 2020 – +57 314 593 7004 – +57 316 830 2577.
Yes, Avianca’s Santa Marta Office offer VIP Lounge Assistance.
Yes, the Santa Marta Office provides baggage assistance.
The official website of Avianca is avianca.com.

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